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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
WHAT SERVICES DO YOU OFFER?
Transfers by taxi, minibus and coach
from airport to accommodation and/or return. A single journey is either direct
from arrival airport to accommodation or return from the accommodation to
departure airport. A return journey is effectively both single journeys.
HOW DO I BOOK?
Reservations can only be made on-line
and at least 48 hours prior to the date a service is required.
HOW ARE BOOKINGS CONFIRMED?
Resorttaxis.com provides real time
availability. On completion of the on-line booking process your details are
automatically notified by email to the overseas service provider.
Simultaneously email confirmation vouchers are automatically issued to the
Booking Agency (2 copies - 1 for your client) and Resorttaxis UK offices.
WHAT ARE THE VEHICLE CAPACITIES?
Maximum vehicle occupancy is shown
within the search results prior to confirmation of a booking. Please note that
infants under 2 still count as one person in a taxi or minibus. Passengers with
special needs who may require extra assistance should make this known prior to
confirming a booking. Eg. large/electrically powered wheelchairs will normally
require special vehicles.
HOW MUCH LUGGAGE CAN I TAKE?
Vehicle occupancy levels are based on
each person having no more than one suitcase and a piece of hand luggage.
Anything more may result in excess charges or the necessity to use different /
additional vehicles which again will incur extra cost to passengers. Passengers
with golf clubs, folding wheelchairs, windsurfers or other large additional
items need to make prior arrangement otherwise it may not be possible to carry
these items. Passengers’ property is carried entirely at their own risk and no
responsibility can be accepted for loss or damage. Customers are therefore
advised to check their own travel insurance.
CAN THE TRANSPORT PROVIDER REFUSE TO
TAKE ME?
It is not permitted to consume alcohol
or smoke in resorttaxis vehicles. The service provider and / or their drivers
reserve the right to refuse to carry any person thought to be under the
influence of drugs or alcohol and who could be considered a threat to other
occupants of the vehicle or third parties.
HOW DO I FIND MY TAXI ON ARRIVAL?
Arrangements can differ from destination
to destination. Relevant instructions are given on the voucher (s) together
with local contact numbers if assistance is required.
WHEN WILL MY TAXI PICK ME UP AT THE
END OF MY STAY?
You will be collected from your
accommodation at the time shown on your voucher. This has been automatically
calculated by adding the standard journey time from accommodation to airport to
your check in time which is normally 2 hours prior to take off.
You may choose to ask for
a later pick up but in these circumstances resorttaxis will accept
no responsibility for consequential problems. We recommend
you always aim to arrive a minimum of 90 minutes prior to take off.
It is your responsibility to reconfirm
your return flight in accordance with instructions supplied by your
airline.
If your flight changes or if you have any other
queries concerning your return transfer you should call the local
RECONFIRMATION NUMBER shown on your voucher.
HOW ARE JOURNEY TIMES CALCULATED?
The journey times allowed are the
average length of time taken by a taxi under normal conditions. These may be
adjusted to cater for known delays such as roadworks or for increased peak
season traffic.
WHAT IF MY FLIGHT / HOLIDAY CHANGES
AFTER BOOKING MY TRANSFER?
All flight changes should be notified to
the Booking Agent as soon as practical. Your agent can then amend your booking
on line and revised documentation will be automatically issued.
If your outward flight is delayed the
driver will be advised to meet you at the new landing time.
If your tour operator / accommodation
supplier changes your resort additional charges may be due if the new
accommodation is a greater distance from the airport.
WHAT IF I CAN’T FIND MY TAXI?
If unusually, your transfer should fail
to appear or you cannot find the driver call the number on your voucher and
follow the instructions you receive. If you are unable to contact the local
office or their emergency numbers you should find a taxi yourself and obtain
receipts. The next step is to make further attempt to contact the overseas
representatives during office hours and should there still be difficulty contact
resorttaxis in the UK who will resolve any problems for you.
It is especially important if,
exceptionally transfers do not appear for your journey back to the airport at
the end of your holiday and attempts to contact the suppliers don’t resolve the
problem, you obtain your own taxi or alternative transport back to the airport
to get you there in time for your flight. Once again keep the receipts which
you should send to resorttaxis.com with details of any problems experienced upon
your return.
CAN I CANCEL MY RESERVATION?
Reservations may be cancelled in writing
by email, fax or letter at any time. Notification of cancellation received at
resorttaxis.com’s UK offices more than 7 days prior to the date a service is due
to be delivered will be subject to a 20% administration charge, the balance
being refunded. No refunds can be made for cancellations received within 7 days
of the first service booked.
AM I INSURED?
Resorttaxis.com carries full public
liability and professional indemnity insurance. Our overseas service providers
and their vehicles are fully insured for public liability and passenger / third
party claims in accordance with their local and national laws and regulations.
WHAT IF I HAVE A PROBLEM OVERSEAS?
Contact details and emergency telephone
numbers for overseas service providers and local handling agents are shown on
our Confirmation Vouchers.
Resorttaxis.com UK contact details are
as follows:
Phone: + 44 (0) 1782
388350
Fax: + 44 (0)
1782 388320
Email:
resorttaxis@apartmentsabroad.com
Office Hours: Monday -
Friday 0900 - 1830
Saturday 0930 - 1600
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